TERMS & CONDITIONS

My Order Store – Tech Parts & Tools
Last Updated: June 2026

1. Introduction

Welcome to My Order Store – Tech Parts & Tools ("Website"), operated by GRANIA COMPUTERS.

By accessing, browsing, registering an account, placing an order, or purchasing products from this Website, you agree to be legally bound by these Terms and Conditions.

If you do not agree with any provision of these Terms, please discontinue use of the Website immediately.

2. Business Information

Business Name: My Order Store – Tech Parts & Tools

Operated By: GRANIA COMPUTERS

Address:
F-153/B, Shaheen Bagh, Jamia Nagar, Okhla, 
New Delhi – 110025, India

Customer Support:
+91 9811180533
+91 8750080533

Email:
graniapc@gmail.com

Website:
www.myorderstore.com

3. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age; or
• You are using the Website under supervision of a parent or legal guardian.
• You are legally capable of entering into binding contracts under Indian law.

4. Products

Products available on the Website may include:

• Computer Components
• Desktop Accessories
• Networking Equipment
• Printers & Consumables
• Electronics
• Tools & Hardware
• Office Equipment
• Stationery Items
• Other Related Products

All product descriptions, specifications, images, and prices are subject to change without notice.

Product images are for representation purposes only and actual products may vary slightly from displayed images.

5. Pricing

All prices displayed on the Website:

• Are in Indian Rupees (INR)
• Include applicable GST unless otherwise stated
• Are subject to change without prior notice

In case of pricing errors due to technical issues or human error, we reserve the right to cancel affected orders.

6. Order Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to:

• Accept or reject any order
• Limit quantities purchased
• Cancel orders suspected of fraud
• Cancel orders due to stock shortages
• Cancel orders due to pricing inaccuracies

Customers will be informed in case of cancellation.

7. Partial COD Orders

For selected products, customers may be required to pay an advance amount before dispatch.

Important:

Advance payments are:

• Non-refundable once the order is processed
• Used to cover logistics and handling costs
• Mandatory for certain high-value, customized, bulky, or special-order products

Failure to accept delivery may result in forfeiture of the advance amount.

8. Payments

We accept payments through:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Partial COD (where available)

All transactions are processed through secure payment gateways.

We do not store card or banking details on our servers.

9. Shipping & Delivery

Orders are generally processed within 1–3 business days.

Delivery timelines may vary depending upon:

• Location
• Courier partner performance
• Public holidays
• Weather conditions
• Natural disasters
• Government restrictions

Delivery dates displayed on the Website are estimates only.

10. Open Box Delivery

Customers are strongly advised to:

• Inspect packaging upon delivery
• Record unboxing videos
• Report damage immediately

Claims made without supporting evidence may not be accepted.

11. Returns & Replacements

Returns are accepted only according to our Return Policy.

Returns may be rejected if:

• Product is physically damaged after delivery
• Product is used or altered
• Serial numbers are missing
• Original packaging is unavailable

Certain products may be non-returnable.

12. Refund Policy

Approved refunds are generally processed within:

7–10 Business Days

Refunds are credited through the original payment method.

Shipping charges may be non-refundable unless required by law.

13. Warranty

Many products sold on the Website are covered by manufacturer warranties.

Where manufacturer warranty applies:

• Warranty claims must be directly handled with the manufacturer/service center.
• We may assist but are not responsible for warranty decisions.

Consumables and stationery products may not carry manufacturer warranties.

14. Product Compatibility

Customers are responsible for verifying compatibility before purchasing:

Examples:

• RAM Compatibility
• Processor Compatibility
• Motherboard Compatibility
• Printer Cartridge Compatibility
• Networking Equipment Compatibility

We shall not be liable for incompatibility issues resulting from incorrect product selection.

15. User Accounts

You are responsible for:

• Maintaining password confidentiality
• Accuracy of information
• Activities performed through your account

We reserve the right to suspend accounts involved in suspicious activities.

16. Prohibited Activities

Users shall not:

• Hack or attempt unauthorized access
• Spread malware
• Commit payment fraud
• Scrape Website content
• Misuse customer service channels
• Upload unlawful material

Violations may result in account suspension and legal action.

17. Intellectual Property

All Website content including:

• Logos
• Images
• Product Listings
• Designs
• Source Code
• Graphics
• Text

is the property of GRANIA COMPUTERS or its licensors.

Unauthorized use is prohibited.

18. Privacy

Personal information is handled according to our Privacy Policy and applicable laws including:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023

19. Limitation of Liability

To the fullest extent permitted by law:

My Order Store and GRANIA COMPUTERS shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Data loss
• Delivery delays caused by third parties

Maximum liability shall not exceed the amount paid for the concerned order.

20. Force Majeure

We shall not be liable for delays or failures caused by:

• Natural disasters
• Pandemic events
• Strikes
• Government actions
• Internet failures
• Transport disruptions

21. Consumer Protection Compliance

This Website complies with applicable provisions of:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023

22. Dispute Resolution

Parties shall first attempt to resolve disputes amicably.

If unresolved, disputes shall be referred to arbitration under:

Arbitration and Conciliation Act, 1996

• Seat of Arbitration: New Delhi
• Language: English

Arbitration decisions shall be final and binding.

23. Jurisdiction

Subject to arbitration provisions, courts located in New Delhi, India shall have exclusive jurisdiction.

24. Electronic Communications

By using the Website, you consent to receive:

• Emails
• SMS
• WhatsApp Messages
• Transactional Notifications
• Customer Service Communications

You may opt out of marketing communications at any time.

25. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Updated versions shall become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of revised Terms.

26. Contact Information

My Order Store – Tech Parts & Tools
Operated by GRANIA COMPUTERS

???? +91 9811180533
???? +91 8750080533

???? graniapc@gmail.com

???? www.myorderstore.com

???? F-153/B, Shaheen Bagh, Jamia Nagar, 
Okhla, New Delhi – 110025, India