At MyOrderStore (GRANIA COMPUTERS), we are committed to providing a transparent and fair shopping experience. Please read this policy carefully before placing an order.
1. Standard Return Policy (Online Orders)
Returns are accepted within 10 days of delivery.
Return shipping charges are borne by the customer, except in cases where the product is defective, damaged, dead on arrival (DOA), or incorrectly supplied.
Products must be unused, uninstalled, unworn, in original packaging, and in resalable condition.
Refunds are processed within 15 days after approval of the return.
2. Return Eligibility – Defective / Incorrect Products
A return or replacement may be requested if:
The product delivered is damaged
The wrong product has been delivered
The product is dead on arrival (DOA)
The product is defective
The return request must be raised within 10 days of delivery.
If the product seal is opened and the product is found to be non-faulty after inspection, return or refund will not be applicable under defective claims.
3. Non-Defective Product Returns
Non-defective product returns are accepted within 10 days of delivery, subject to the following conditions:
Product must be unused, uninstalled, and unworn
Product must be in original packaging
All accessories, manuals, warranty cards, and invoice must be intact
Product must be in resalable condition
Return approval is subject to inspection after receipt.
Non-Returnable Items (If Non-Defective)
The following items are not eligible for return unless defective:
Opened or activated software
Used accessories
Clearance or sale items
Any product marked as non-returnable on the product page
4. Return Shipping Policy
For approved returns:
Customers must send the product via courier or registered mail.
Products must be securely packed to prevent transit damage.
Return shipping charges are borne by the customer unless the return is due to a defective or incorrectly supplied product.
Our online return policy aligns with our physical store return policy.
5. Refund Policy
Refunds are initiated only after the returned product is received and inspected.
Refund processing time: Up to 15 days from approval date.
Refund method:
Online payments → Refunded to the original payment method
Cash on Delivery (COD) / Bank Transfer → Refunded to the customer’s bank account
Shipping charges (if any) are non-refundable unless the return is due to seller error.
6. Return Request Process
To request a return, refund, or cancellation, customers must submit a request through:
https://www.myorderstore.com/index.php?route=account/return/add
Requests submitted outside this process may not be considered.
Issues such as “product not as described” must be reported within 72 hours of delivery.
7. Cancellation Policy
Orders may be cancelled within 24 hours of placing the order, provided the order has not been dispatched.
Cancellation is not allowed:
After dispatch or shipping initiation
For Same Day Delivery orders
During special promotional or festive offers
For pre-order items (unless defective upon delivery)
8. Manufacturer Warranty
Products covered under manufacturer warranty must be serviced directly through the respective manufacturer’s service center, as per their warranty terms.
9. Return Address
All returns must be sent only after approval from customer support.
GRANIA COMPUTERS
E-248/1, 3rd Floor, Shaheen Bagh
Jamia Nagar, Okhla
New Delhi – 110025, India
Mobile: 9811180533 / 8750080533
Email: graniapc@gmail.com