Cancellation Return & Refund Policy

Cancellation, Return & Replacement Policy

At MyOrderStore (GRANIA COMPUTERS), we follow a strict No Return and No Refund Policy.
We offer replacement only in cases where the product is defective or an incorrect product has been delivered.
Please read this policy carefully before placing an order.

1. No Return / No Refund Policy

All products sold on MyOrderStore are covered under a No Return and No Refund Policy.
We do not accept returns or provide refunds for:
Change of mind
Compatibility issues
Incorrect selection by customer
Price changes after purchase
Performance expectations
Non-defective products
Only replacement will be provided if the product is defective or the wrong product is delivered, subject to approval.

2. Replacement Eligibility (Defective or Wrong Product Only)

A replacement may be requested only if:
The product delivered is defective
The product is dead on arrival (DOA)
The wrong product has been delivered
The product is physically damaged during delivery
Replacement request must be raised within 7 days of delivery.
After 7 days, no replacement, return, or refund will be accepted.

3. Mandatory Conditions for Replacement

To qualify for replacement:
Product must be unused and uninstalled
Product must be in original packaging
All accessories, manuals, warranty cards, and invoice must be included
Serial number and seals must be intact
Proper unboxing video may be required for verification (recommended)
If the product is tested and found non-defective, replacement will be rejected.

4. Non-Returnable / Non-Replaceable Situations

Replacement will not be provided in the following cases:
Customer ordered the wrong product
Product is incompatible with customer's system
Minor scratches or cosmetic issues after use
Opened or used consumables
Software or digital products once activated
Products damaged due to misuse or improper installation
Requests raised after 7 days of delivery

5. Replacement Shipping Policy

Customers must notify support within 7 days
Replacement will be processed only after inspection and approval
If the issue is confirmed as seller error or defective product, replacement shipping will be arranged by us
If the issue is not verified, the product will be returned to the customer

6. Refund Policy

Refunds are not provided under any circumstances, except:
Product is out of stock after approval of replacement
Replacement product is unavailable
In such cases, refund will be processed to the original payment method within 7–10 business days.
Shipping charges are non-refundable.

7. Return / Replacement Request Process

To request a replacement, customers must submit a request through:
https://www.myorderstore.com/index.php?route=account/return/add
Requests submitted through other channels may not be accepted.
Issues such as damage, defect, or wrong product must be reported within 48–72 hours of delivery.

8. Cancellation Policy

Orders may be cancelled only before dispatch.
Cancellation is not allowed:
After dispatch or shipment initiation
For same-day delivery orders
During promotional or special sale periods
For special order or non-stock items

9. Manufacturer Warranty

Products covered under manufacturer warranty must be serviced directly through the respective manufacturer’s authorized service center as per their warranty terms.

10. Return Address (Only After Approval)

GRANIA COMPUTERS
E-248/1, 3rd Floor, Shaheen Bagh
Jamia Nagar, Okhla
New Delhi – 110025, India
Mobile: 9811180533 / 8750080533
Email: graniapc@gmail.com